HIPAA

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In our blog, you’ll find helpful and informative posts dedicated to improving CRM performance and usability. Our topics include deep dives on the technical aspects of CRMs like searching and data quality. You’ll also find insightful posts about user productivity and adoption.

How to Maintain HIPAA Compliant CRM System Access & Security

How to Maintain HIPAA Compliant CRM System Access & Security

Data that has been classified as protected under HIPAA must be effectively protected. Protection must include limiting access to appropriate individuals. This includes physical access to the computers containing the data as well as electronic access.


3 Keys to Prepare for 2017 Open Enrollment

3 Keys to Prepare for 2017 Open Enrollment

The 2017 Open Enrollment Period is quickly approaching, and showing no signs of slowing down. Healthcare organizations are anticipating member rates to increase upwards of 60 percent this year alone. The forecast also suggests over 90 percent of the US population will be covered with healthcare insurance in the next few years. To cope with this shift, many healthcare organizations are busy understanding and implementing CRM systems to address their compliance issues, and to develop new customers.

What is HIPAA and How it Affects Your Organization - An Introduction

What is HIPAA and How it Affects Your Organization - An Introduction

Twenty years ago, August 21 1996, the Health Insurance Portability and Accountability Act (HIPAA) was enacted by the Unites States Congress and signed by the President. Title II of HIPAA established national standards for electronic healthcare transactions. This legislation provides data privacy and security provisions that are designed to protect health insurance coverage for individuals. Under HIPAA, healthcare organizations are legally required to secure access and spread of their customer’s health data. Violations of HIPAA include penalties that may surpass annual maximum of $1,500,000 and may include imprisonment. For obvious reasons, it is essential to ensure the security of your customers’ data. How is your organization currently handling this information and how is that going to be maintained during the upcoming 2017 Open Enrollment Period?