ActivePrime Search, CleanEnter, & CleanCRM Success Story – Intralox

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Company

Headquartered in New Orleans, Intralox is a global provider of conveying solutions offering direct service in more than 100 countries. A subsidiary of Laitram LLC, Intralox has been delivering innovative solutions for more than 4 decades and its technology has become the standard in food, tire, beverage, container, and other industries worldwide.

ActivePrime’s solutions are best of breed. The ActivePrime team is easy to work with both from a technical and a personnel standpoint.

When we request enhancement opportunities, ActivePrime quickly gets that through with minimal effort on our end.

– Andrew Koehler

Business Analyst, Intralox

Challenge

Intralox is always looking for improvement opportunities to help the Sales and Customer Service teams get the most out of their Oracle CRM On Demand.

Wanting to take a proactive approach to data governance, Andrew was searching for a data management tool to empower CRM users to make better decisions. A data management solution would also help the teams find information faster, create less duplicates, provide better customer service, and work with more accurate reports.

Solution

  • On Oracle’s recommendation and impressed by ActivePrime’s suite of data quality solutions, Intralox selected ActivePrime Search, CleanEnter, and CleanCRM.
  • Fully embedded into CRM On Demand, ActivePrime was a perfect match for Intralox’s proactive data management needs.
  • ActivePrime’s most immediate impact is on Sales and Customer Service, who now manage customers on the phone more efficiently and spend less time searching Contacts and Accounts in the CRM for the information they need.
  • After using CleanCRM, there is a significant decrease in the number of duplicate Accounts and Contacts.
  • With data which no longer requires manual scrubbing, reports are cleaner and offer better insight.
  • CleanEnter enables Sales reps to quickly see whether an Account already exists, thus avoiding the creation of duplicates, and to connect with existing customers more easily.

Advice

Andrew was impressed with ActivePrime’s technical support team, which he finds very quick to respond to questions or requests and very transparent in their investigation.
He recommends first setting up best practices in the organization and then using ActivePrime to aid and facilitate those best practices.

 

Multi-Search™

Easy access to data no matter where it resides.

CleanCRM™

Sweeps up duplicates en masse without breaking a sweat.

CleanEnter™

Blocks incoming duplicate data intruders for any record type, one at a time.

CleanImport™

Imports files into your CRM without creating duplicates.

CleanUpdate™

Schedule mass updates at off-peak hours. Update record owner, opportunity status & field values.

ActivePrime Search™

Targets the right record with superhuman speed.

CleanVerify™

Restores accuracy to contact data in a single bound.